Language, communication and customer service

Are you planning multi-lingual communications, a brochure for a certain immigrant target group, or other material for immigrants? Do you provide guidance to immigrants in selecting their integration language? What aspects of customer service should you pay attention to when encountering an immigrant?

On the Kotouttaminen.fi site, information is collected on questions that you should address when you consider producing material for an immigrant target group, especially in multiple languages or, for example, when you guide a customer in selecting the integration language. The section also contains an introduction to the Life in Finland guide coordinated by the Ministry of Economic Affairs and Employment, the multi-lingual Infopankki.fi website, and the finnishcourses.fi site where you can find Finnish language courses. It also provides tips for using plain language and good official language both in writing and orally.

The contents of this section will be complemented.