Multilingual support in the coronavirus situation is available for women, children and families. Support is available for many situations such as distance learning, or being a victim of domestic violence or crime. Due to the coronavirus situation, support services for women, children and families are provided via remote service or telephone. We have put together useful links to be shared and suggested in customer service situations.

Guidance and counselling services for immigrants in Finland are fragmented in terms of accessibility, service provision and resourcing. Access to services is not equally provided to customers in all parts of the country. These were the conclusions of the final report of the study on low-threshold guidance and counselling services for immigrants commissioned by the Ministry of Economic Affairs and Employment. The report also makes recommendations for the development of the service network.

Finnish Institute for Health and Welfare (THL) provides updated information in Finnish, Swedish and English on the coronavirus and when to seek medical care. In addition, THL will publish information on the coronavirus in over 10 languages on week 12. Information on actions taken in municipalities regarding the coronavirus COVID-19 is available in several languages in the municipalities’ online services. Information about the coronavirus is available in several languages in the media.

Authorities and municipalities have opened telephone helplines providing instructions and guidance on coronavirus in different languages. Multilingual telephone helplines provided by various organisations are also functioning as usual. We have put together a news item listing the availability of multilingual instructions and guidance on coronavirus (telephone helplines and chat services). Provide access to services.

In many municipalities, immigrants are advised to seek information from online services or telephone services. In the current situation with the coronavirus outbreak, municipalities offer advice by telephone in various languages. Some municipalities have published multilingual information on the coronavirus.